Shipping policy

At P'LAY, we aim to get your order to you as quickly and smoothly as possible. Please read the information below for details on how we ship your oder.

Processing Time

All orders are processed within 1-3 business days (excluding weekends and public holidays).

Please note:

•All orders with personalisation may take slightly longer to process

•During busy periods or promotions, processing times may be extended

You will receive a confirmation email once your order has been shipped.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location.

Estimated delivery times:

•New Zealand:

Delivery times are estimates only and may vary due to carrier delays or peak periods. 

Tracking

Once your order has shipped, you'll receive a tracking number via email so you can follow your parcel every step of the way.

Personalised Items

Please note that personalised products are made especially for you. For this reason, processing times may be slightly longer and personalised items cannot be returned or refunded unless they arrive faulty.

Delays

While we do our best to ensure a timely delivery, P'LAY is not responsible for delays caused by postal services, customs, or unforeseen circumstances. 

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible fort orders sent to incorrect or incomplete addresses provided by the customer. 

Questions?

If you have any questions about shipping. feel free to contact us at

hello@p-laykidsstore.com

We're always happy to help!